Refund Policy

Effective 22 October 2026 · Applies to purchases on pixelup.net · Part of our Terms of Service

We want you to be happy with every purchase. This is how refunds work:

• Web purchases, credit packs and subscriptions. Request a full refund within 14 days of the purchase if you have not used any of the credits it added. Email support@pixelup.net with the email you signed in with; we process it within 5 business days and the money returns to your original payment method through Paddle, our merchant of record.
• Partly used purchases. Credits already spent on HD downloads are not refundable, because the AI processing cost was incurred at that moment. If something went wrong with a download, tell us and we refund the credits for that job.
• Subscription renewals. Cancel from your Account page before the renewal date and nothing further is charged. A renewal that charged you by mistake, for example right after a cancellation, is refunded in full on request.
• Failed or broken results. Jobs that fail are never charged. If a result was charged but is unusable, we refund the credits.
• App Store purchases. Purchases made inside the iPhone app are billed by Apple and refunded by Apple under its policy at reportaproblem.apple.com.
• Your legal rights. Nothing here limits refund rights you have under the consumer law of your country, including the EU and UK rules on digital content.

How to request a refund

1. Email support@pixelup.net from the address you signed in with, or include it in the message.
2. Tell us which purchase it concerns. The date and plan name from your Account page are enough; no order number is needed.
3. We reply within 2 business days and process approved refunds within 5 business days. Paddle, our merchant of record, returns the money to your original payment method; banks usually show it within 5 to 10 business days.

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