Support

PixelUp for iPhone and pixelup.net

Common questions

My result did not appear or the tool failed

Check your connection and try again. Jobs that fail are never charged. If a job charged credits and produced nothing, email us with the time and the tool and we refund the credits.

I bought credits or a subscription in the app and do not see them

Open Settings in the app and tap Restore purchases. If they still do not appear, send us your Apple receipt number from the App Store purchase email.

How do I cancel a subscription?

App: iPhone Settings → your name → Subscriptions → PixelUp → Cancel. Apple controls app subscriptions and refunds; request a refund at reportaproblem.apple.com.
Web: Account page → Manage plan → Cancel. The plan stays active until the end of the paid period.

Can I use my web credits in the app?

Yes. Sign in to the app with the same email you used on pixelup.net and the balance appears.

Where are my photos?

App results are saved to your Photos library. Web results can be downloaded for 24 hours after upload, then they are deleted from our servers automatically.

How do I delete my data or account?

Web: Account page → Delete account. App: the app stores nothing about you on our servers after a job completes; to delete your purchase history or analytics association, email us with "Delete my data" and we complete it within 30 days. Details are in the Privacy Policy.

Something looks wrong on a result

AI results are reconstructions and can invent details. Try the lighter Natural setting in Enhance, or send us the photo and we will look at it.

Business and press

Partnerships, bulk licences and press: support@pixelup.net with "Business" in the subject.